This is the Crown Laboratories, Inc. (“Crown”) Internet Privacy Policy, which applies to any and all websites owned and operated by Crown, including (but not limited to),,, and We can be reached by email at You can also go to the “Contact Us” page, or you can call us at 800.334.4286.

Crown respects the individual privacy of visitors to our website and we want to give our website visitors the opportunity to know what information we collect about them and how they can limit the use of personally identifiable information that we may collect beyond the purposes for which they first provided it. At all times, however, you acknowledge that Crown reserves the right to disclose information where required by law or to comply with valid legal process, to protect the Crown’s rights or property (including without limitation in the event of a transfer of control of Crown or substantially all of its assets), or during emergencies when safety is at risk. Also, this policy only applies to the collection of information at or via the website(s) within which these policies are presented. We may revise this policy from time to time and will post a notice to our homepage when we make such revisions.

We collect only what we need from you in order to communicate or perform the transactions of our web store and ecommerce activities; we do not collect information in order to needlessly track you, or to sell information about you to any other entity.

For example, we may use personally identifiable information we collect to respond to an email or other inquiry or request, to help improve our website and our services, to customize your experience at our website, to invite you to participate in research, or to send updates, notices or other promotional material about our company and the products we offer that we think may be of interest to you. Additionally, we may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests. We may provide information that identifies you to companies that assist us in these activities, such as helping us fulfill your request for a product, service, or information. Otherwise, we do not share your personally identifiable information with third parties. We will not sell or otherwise transfer the personally identifiable information you provide to us at this website to any third parties for their own use.

Like many web sites, Crown uses web site technology called “cookies”. Crown uses these technologies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies or other technologies on your computer.

Cookies are small pieces of information stored by your browser on your computer's hard drive and are used in website system administration to keep track of movement of an individual from one screen to another. This information may be used by our staff to detect and resolve website problems and to assist with customer support concerns. We do not collect any personally identifiable information about site visitors in this process. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to order or use other features of our site. If you experience any problems, please contact us at

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at:

or mailing us at:
Crown Laboratories, Inc.
Attn. Privacy Compliance Officer
349 Lafe Cox Drive
Johnson City, TN 37604

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase (a credit card purchase), then our web store stores your credit card data temporarily. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Crown Laboratories, Inc. does not retain any of the information you entered for billing/payment purposes because we believe that your information is better protected by us not storing it and only using it as long as needed to complete payment transactions.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

As a convenience to our visitors, Crown’s site(s) may contain links to a number of websites that we believe may offer useful information or services. The Crown privacy policy and provisions described here do not apply to those sites, and Crown does not make any representations or guarantees regarding those sites. We suggest contacting those sites directly for information on their data collection, distribution, and security policies.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

In the GENERAL section of this policy, it was explained what cookies are and why Crown and its designated affiliates, like Shopify, use cookies. Below is a list of the specific cookies used as part of the internal features of the Crown websites. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional; this allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit; this is used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day; this counts the number of visits to a store by a single customer.
_cart, unique token, persistent for 2 weeks; this stores information about the contents of your cart.
_storefront_digest, unique token, indefinite; If the shop has a password or account features, this is used to determine if the current visitor has access.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. This web site is intended for adults. We do not knowingly collect personal information from children. If Crown Laboratories, Inc. obtains knowledge that it has personally identifiable information about a minor dependent in its files, we will delete that information from our existing files so that it is not in retrievable form.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to maintain the same web store features.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:

or by mail at:
Crown Laboratories, Inc.
Attn. Privacy Compliance Officer
349 Lafe Cox Drive
Johnson City, TN 37604

Last updated on February 20, 2015
Crown Laboratories, Inc

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